Shipping & Delivery Policy

Last Updated: 6 August 2025

At Smartwear, we’re committed to delivering your orders quickly and securely—whether you’re across town or across the globe.

Where We Deliver

We proudly ship to:

  • All regions within UAE and Saudi Arabia, including major cities like Dubai, Abu Dhabi, Sharjah, Riyadh, and Jeddah
  • International destinations upon request—custom-branded merchandise, delivered wherever you are!

⏱ Estimated Delivery Times

  • Standard (UAE & Saudi Arabia): 1–3 business days
  • Express (UAE & Saudi Arabia): 1–2 business days
  • International Orders: Usually 2–3 business days (customs clearance may affect timing)

Shipping Costs

  • UAE: Free for orders over AED 500
  • International: Starting from AED 50, covering the Middle East, UK, USA, Europe, Far East Asia, and more
  • Expedited UAE Delivery: Same-day service available for AED 45

Order Processing

  • Most orders are handled within 1–3 business days
  • Custom orders may take longer—we’ll let you know during checkout
  • Weekend or holiday orders are processed the next business day

Order Tracking

  • Get real-time updates via email once your order ships
  • Track orders anytime on our website using your tracking number

Lost or Damaged Shipments

  • We pack your items securely—but if your order arrives damaged or goes missing, contact us within 48 hours
  • We’ll arrange a refund or replacement as per our policy

Third-Party Fulfillment

Some orders may be shipped by trusted third-party suppliers who meet our strict quality and delivery standards

International Shipping

We deliver to: United States, Singapore, Oman, Qatar, Andorra, Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Slovakia, United Kingdom, Saudi Arabia, Australia, and Hong Kong

Note:

  • Customs duties, taxes, and fees are the buyer’s responsibility
  • We’re not liable for customs-related delays

Need Help?

Have questions about shipping or need support? Reach out anytime:

  • Smartwear Middle East LLC, Sharjah Media City Free Zone, UAE
  • +971 50 600 1588
  • sales@smartwearme.ae