Return Guidelines
- Return Window: You can return items within 15 days of delivery. They must be unused, in original condition and packaging, with proof of purchase.
- Items Not Eligible for Return:
- Customized or personalized products
- Items marked non-returnable at purchase
- Used, altered, or damaged items
How to Return Your Item
- Start a Return: Reach out to our customer support at
📞 +971 50 600 1588 or ✉️ sales@smartwearme.ae - Provide Details: Share your order number, reason for return, and photos (if needed).
- Authorization: We’ll guide you with return instructions and send you a return form.
- Send It Back: Securely pack your item, include the form, and ship it to the address we provide.
Return Shipping Costs
- If we made a mistake—like sending the wrong item or a defective one—we cover 100% of the return shipping.
- Otherwise, return shipping is your responsibility. We recommend using tracked shipping or insurance, since we can’t guarantee received items without it.
Refund Process
- After we get your item, we’ll inspect it and let you know if your refund is approved.
- Approved refunds are issued to your original payment method within 3–5 business days, though your bank may take longer to complete the process.
Exchanges
Want a different size, color, or product? No problem—just contact us and we’ll arrange the exchange based on availability.
Damaged or Defective Items
Received a damaged or faulty item? Reach out immediately with photos so we can sort out a refund or replacement promptly.
Contact Us Anytime
Got questions or need help? We’re here for you:
Smartwear MiddleEast LLC
+971 50 600 1588
sales@smartwearme.ae
Sharjah Media City Free Zone, Sharjah, UAE
We’re committed to making your shopping experience smooth and enjoyable. Let us know how we can support you.
